“Get the specifics across – tell me one thing you’d like me to do next week that we can both see that I could do better. The actionable is the easy answer. The harder answer is, tell me what it really means to be a successful leader in an organisation. Show me what that looks like – write it down, point me to it, I want to understand it. Get that clarification around what it really looks like. If you don’t even know what you’re looking for and you’re saying I’m not doing it – then it starts to become pretty obvious what is going on here.”